Frequently Asked Questions

Your Order

  • Covid-19 Update

We're operating as normal and we don't expect any delays, however it might take your national mail service a little longer to deliver your parcel.

  • Where is my order/Track

When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel.

We are aware that tracking isn't working for some of our custom products. If you ordered a custom item and haven't been sent any tracking 7 working days after ordering, let us know and we can help you out.

If you need help, give us a shout on email or Live Chat. We’re always happy to lend a hand.

  • Can l cancel my order
  • Something is missing from my order

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.

If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat