- Covid-19 Update
- Where is my order/Track
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel.
We are aware that tracking isn't working for some of our custom products. If you ordered a custom item and haven't been sent any tracking 7 working days after ordering, let us know and we can help you out.
If you need help, give us a shout on email or Live Chat. We’re always happy to lend a hand.
- Can l cancel my order
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to firstname.lastname@example.org, or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel that in time, we’ll process your refund right away
- Something is missing from my order
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat